About Us Grimshaw Group are completely dedicated to your total satisfaction. If you have any suggestions or comments please do not hesitate to contact us.

Grimshaw Group
St. Peters Works
Tewkesbury Road
GL51 9AL
United Kingdom
Phone: 01242 513251
VAT No: 729 0608 30
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We do have a minimum order value of £10.00.

We accept most credit card payments. Currently our store is limited to sales within the UK but please ring us to discuss overseas shipment.

We do not charge for any item until it is ready to ship. Back ordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.

Orders from educational establishments and local authorities are acceptable on a 28 day account basis on submission of an official signed order.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling Your order will be delivered by post, courier or company transport as applicable.

Free delivery applies to the British mainland only, excluding Scottish Highlands (Postcodes AB, G83, G84, IV, KW, PA, PH). For these areas please email sales@grimshawsports.co.uk for a quote.
Delivery Schedule We aim to deliver your order right away but please allow 28 days.
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.
Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee We want you to be satisfied with our service and your purchase. Products can be refunded in full if returned in a resaleable condition within 14 days.
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01242 513251 (International +44 01242 513251) or fax us on or write to us at St. Peters Works, Tewkesbury Road, Cheltenham, Gloucestershire, GL51 9AL, United Kingdom
Privacy Policy Grimshaw Group recognise the importance of the responsible use of any information collected on this site and we are registered with the Information Commissioner's Office under the Data Protection Register (registration number Z8510700).
We use your information to process your order and provide customer service. We occasionally send updates about our products but you can easily unsubscribe from receiving these emails at any time either by using the unsubscribe link at the bottom of the email or contacting us at info@grimshawgroup.co.uk.
Under the General Data Protection Regulation we securely process personal information and do not sell or rent your personally identifiable information to anyone.
As is common with most websites, we track your visit to our site by giving you a cookie when you enter, unless you have opted to disable these. Cookies are pieces of information sent to your browser on a web server and stored on your computer's hard drive for record keeping purposes. We use Cookies to make visiting our site easier. Cookies cannot be used to obtain other information from your hard disk. The Cookie is used to collect statistical information and is not used to identify individuals. Most browsers are initially set up to accept Cookies. If you prefer you can reset your browser either to notify you when you have received a Cookie or to refuse to accept Cookies.
Any changes to our Privacy Policy, we will be posted here.
By accessing or using this website, you agree to the terms of this Privacy Policy.
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm