Frequently Asked Questions

Frequently Asked Questions


If you can't find the answer to your question here, then please contact us.


Delivery

Delivery


Where do you ship to?
Free delivery applies to the British mainland only, excluding Scottish Highlands (Postcodes G83, G84, IV, KW, PA, PH)
For this area please email sales@grimshawsports.co.uk for a quote.

What are your delivery times?
An average of 3-5 days.


Payments

Payments


Which Credit/Debit cards do you accept?
Visa / Visa Debit / MasterCard / Maestro / Solo

How do I pay if I do not have a credit card?
Please contact us to arrange payment by cheque and your goods will be dispatched on cheque clearance.

Orders from educational establishments and local authorities are acceptable on a 28 day account basis on submission of an official signed order.

How secure is your site?
We do not receive or hold your credit card details as we use Protx now called Sagepay (one of the largest independent Payment Service Providers in the UK) to provide a secure payment gateway.


Products

Products


Do you offer discounts?
If you are making multiple purchases then please contact us for a quote so we can work our our best price for you.

Where are your products made?
We are proud to say that the vast majority of our items are made in the UK.

I can not find the product I need?
Please contact us and we may be able to help you find a suitable product or fabricate something in-house.

Are individual parts available?
We do carry replacement parts for the majority of our products, please contact us for further information.

Will you always carry the same products?
Due to continuous product development we reserve the right to change specifications

Are sockets available separately?
Yes, all goal sockets whether football, rugby, tennis or netball are available to purchase separately.

Can I buy half sets?
Yes half sets can be purchased.


Additional Information

Additional Information


What do I do if I have weeds on my tennis court?
Firstly do not pull them out as it would damage the surface. Treat with a systemic weed killer, allowing them to die back and wither. We recommend using Qualgex for any moss removal.


28 Days Account Policy

28 Days Account Policy


An automatic nett 28 day account is granted to local authorities, local authority schools, government departments & organisations.

A formal purchase order or written instruction on headed paper, detailing order number (if applicable), invoice & delivery addresses must be supplied.

Town Councils, Parish Councils: Nett 28 day account, all as above.

Other businesses: A credit account may be granted subject to credit status.
Otherwise by cheque, debit or credit card details which must be provided at the time of ordering.

Businesses applying to open an account, must supply us with the following information:

  • Contact name
  • Organisation
  • Address & Postcode
  • Contact numbers
  • E-mail address
  • Company registration number (if applicable)
Private Consumers and Private Sports Clubs: Payment is by cheque, debit or credit card.
Details must be provided at the time of ordering.

Our Address:


St. Peter’s Works,
Tewkesbury Road
Cheltenham
Gloucestershire
GL51 9AL
United Kingdom

Contact details